Frequently Asked Questions

Here are the most frequently asked questions about a Clark Hatch membership:


How do I pay for my membership?
Our membership can be paid either by monthly or prepaid yearly. Normally, we offer 12-month or 24-month packages. In most cases, we will help member set up auto- recurring payment mode to give members convenience and avoid late charges. This is usually done through credit card transaction or your standing instructions to the bank.


Can I freeze my membership?
We will happily freeze your membership for a minimum of one (1) month and maximum of eleven (11) months for a freezing charge. The charges will be 30% of your current membership fees. If you enjoy a discounted rate when you sign up, the membership will be based on the current running rate.

For medical condition, the freezing fee will be waived provided member produce the original medical certificate. Your membership will then be extended by the duration of your freeze period.

Please be advised that no regular membership debit will occur whilst your membership is on freeze, and the freeze period does not reduce the minimum term of your membership. Take note that you must surrender your membership card and pay up all out standing fee (and freezing fee) prior to your request. We do not entertain any email, SMS, phone call on membership freezing.


What type of membership does Clark Hatch offer?
At the moment we offer Executive, Platinum and Titanium Memberships:

1.Executive Membership - Unlimited access to home center only.
2.Platinum Membership - Unlimited access to 2 clubs only, within JB.
3.Titanium Membership - Unlimited access to all clubs within JB.


What is Daylighter Membership?
Daylighter membership is normally for senior citizen, housewife or student. This membership offers limited access, from Monday to Friday, up till 5pm and full access on Saturday, Sunday and Public Holiday.


What must I do if I want to cancel my membership?
To cancel your membership, you must go to your home center, fill up a Membership Termination Application and surrender your card. However, if you did not finish the agreed membership term, your application for cancellation is subject to the approval of the management.


Notice of Membership Termination
After the agreed membership term and if you wish to discontinue the membership, you need to go back to your home center and fill up a Membership Termination Notice. The notice period is 30 days from the date of receipt of your notice, after which we will stop charging you.

If you are an advanced member (12 or 24 months upfront payment) you do not need to take any action - your membership will automatically end on its expiry date.


Membership Transfer
You may transfer your Clark Hatch Membership from JB to other city. However, there is a transfer fee of RM200. You must go to your home center, settle all outstanding fees, fill up the Transfer Application Form and surrender your membership card.

If you are an advanced member (12 or 24 months upfront payment) we will pay the remaining balance to the club that you are transferred to. However, each club has different membership rates. So you may need to top up the membership fee if the club you are transferred to is charging higher.


Clark Hatch Reciprocal Right
By being a Clark Hatch member you are entitled access to any Clark Hatch Fitness Centers around the world with your membership card. Each club observes the standard 14-day complimentary continuous usage. After 14 days, if you wish to continue to use the facilities you will need to pay the current membership rate of the club. You can keep the receipt for reimbursement by your home center.